FAQ

Any questions?

Do not hesitate to contact us, our sales department is at your disposal!
We will answer you as soon as possible (a few hours at most).
support@cubecasa.es

Here are the questions you often ask us:
Delivery & Order

When will I receive my order?

Orders are shipped from our warehouse within 24 to 72 hours. It then takes between 6 and 15 business days (excluding weekends and holidays) depending on the country of shipment for your item to arrive at your home.

In periods of high traffic or during health crises requiring government measures, it is possible that our deadlines are extended by a few days.

Our delivery times are given as an indication and can in no way constitute a firm commitment.

My order is not complete

Since we have different storage locations and work with different suppliers, you may receive your products in different packages. So don't worry if you don't receive everything at the same time.

However, if you still haven't received your package after 30 business days after ordering, then we will give you a full refund, and you can keep the item when you receive it.

Contact us at support@cubecasa.es to report an unreceived item.

Can I cancel or change my order?

We process the orders you place quickly, usually within 12 hours.

For this reason, you have 12 hours after ordering to send a cancellation or modification email to support@cubecasa.es.

After this time, your items will have already been shipped, so we will not be able to modify your order.

The item I received is broken/defective?

Despite our careful selection of trusted carriers, it is possible that your package arrives damaged.

In this case or in the case of a design defect, please contact us at support@cubecasa.es with the following details:

Your order number

The description of the problem (wrong item / defective, ...).

A picture or a video.

You will need to send the product back, and we will refund you directly the amount of your order in the form of a voucher (if you want another form of refund, please specify it).

How long is it going to take to get my money back?

Refunds are a part of every business, and we understand you want to know how long it takes to get your money back. Once we process a refund for your order, the money is immediately submitted to your bank.

Here’s a look at the timeline:

Processing Time: It typically takes within 10 business days for the refund to appear on your bank or credit card statement. The exact timing depends on your financial institution’s policies.
Payment Method: The time can also vary based on how you paid. For example, a refund to a debit card may appear sooner than one to a credit card.

We appreciate your patience while your bank processes the refund. If you have any further questions, please don't hesitate to reach out to us!

What payment methods do you accept?

We accept the following payment methods on our website: Visa, American Express, Mastercard, Debit Cards and Bank Cards.

Is my information secure?

To protect your personal information, we take reasonable precautions and follow industry best practices to ensure that it is not lost, misappropriated, accessed, disclosed, altered or destroyed in an inappropriate manner.

If you provide us with your credit card information, it will be encrypted through the use of the SSL security protocol and stored with AES-256 encryption. While no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.